Last update: 2025
1. Introduction
This Privacy Policy describes how Ausangate Trek S.A.C. collects, uses, and protects personal information provided by users when visiting or interacting with our website.
We are committed to safeguarding your privacy in accordance with the Peruvian Personal Data Protection Law (Law No. 29733), its Regulations, and international standards.
2. Information We Collect
Personal information may be collected when you:
- Make an inquiry or request information
- Contact us via form, WhatsApp, or email
- Make a reservation or payment
- Subscribe to newsletters or promotions
This may include:
- Full name and identification (DNI or passport)
- Email address and phone number
- Country of residence
- Travel details and preferences
- Billing and payment information
If online payments are processed, they are handled by secure and authorized third-party payment gateways.
3. Purpose of Data Processing
Your information is used solely for the following purposes:
- Managing reservations and contracted services
- Responding to customer inquiries
- Payment processing and refunds
- Operational communication before and during the trip
- Sending promotions, updates, or newsletters (if authorized)
Your information will never be used for purposes not allowed by you.
4. Data Security
Ausangate Trek S.A.C. uses administrative and technical measures to protect user information from:
- Unauthorized access
- Loss, theft, or alteration
- Improper disclosure
Only authorized personnel may access this information.
5. Cookies
Our website may use cookies to improve user experience by:
- Analyzing website traffic
- Storing user preferences
- Customizing content
You may disable cookies in your browser settings if you prefer.
6. Third-Party Links
Our website may contain links to third-party websites such as:
- Payment gateways
- Social media platforms
- Affiliate or partner websites
Once you leave our site, we are not responsible for third-party privacy practices. We recommend reviewing their privacy policies.
7. Sharing and Disclosure of Information
Ausangate Trek S.A.C. does not sell, rent, or transfer your personal information to third parties, except when:
- Required to perform the contracted services (transportation, hotels, guides)
- Requested by law or competent authority
- Authorized by the customer
8. User Rights
Users are entitled to request:
- Access to their personal data
- Correction of inaccurate information
- Deletion or cancellation
- Opposition to processing
- Withdrawal of consent
Requests may be made by contacting us at: contacto@ausangatetrek.com (I can change it if you want).
9. Data Retention
Personal data will be stored only for the necessary time to fulfill:
- Legal requirements
- Service provision
- Operational and business obligations
After this period, data will be safely deleted or anonymized.
10. Minors
We do not knowingly collect information from minors without the authorization of parents or legal guardians.
11. Policy Updates
Ausangate Trek S.A.C. reserves the right to modify this Privacy Policy at any time. Any updated version published on this website is the only valid version.
Continued use of the website implies acceptance of any changes.
12. Contact Information
For questions, requests, or data-related concerns, contact us:
Ausangate Trek S.A.C.
Cusco – Peru
Email: contacto@ausangatetrek.com
WhatsApp: +51 XXX XXX XXX